I understand you are experiencing issues with your A50. Here are a few steps you can take to attempt to remedy the issues. Before troubleshooting please ensure you have setup the audio system correctly by using our setup guides. http://www.astrogaming.com/manuals/manuals.html
- Please open a support ticket at astro.gg/AGHELP. Please submit a photo along with an explanation as to what caused the damage.
- Make sure to fill out the entire support case with your full name, serial number, and your complete current physical address.