I am having issues with audio quality on A40 headset. (PC Edition)

I understand you are experiencing issues with your A40. Here are a few steps you can take to attempt to remedy the issues. Before troubleshooting please ensure you have setup the audio system correctly by using our setup guides.


  • Make sure the Media cable is plugged completely into the headset. You should be able to feel the cable click into the headset firmly.
  • Unplug the headset from the Computer and plug it directly into an Ipod or Mp3 player. Check and see if your audio quality is the same or better.


If these steps did not alleviate the issues you were experiencing, or if you have narrowed down the issue, please go to the link below and submit a case. Let your agent know all the steps you tried and the outcome of your troubleshooting. It will help speed the resolution of your case!


Support Channel:


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