I am having issues with audio quality on A40 with MixAmp M80 (XB1)

I understand you are experiencing issues with your A40. Here are a few steps you can take to attempt to remedy the issues. Before troubleshooting please ensure you have setup the audio system correctly by using our setup guides.


  • Make sure that the M80 is firmly plugged into the controller and the volume wheel is turned up and the game voice balance is in the middle.
  • Hard reset your Xbox One by holding down the power button until it completely powers off. You should be able to hear it click or shut down fully
  • Try using the provided inline cable and the headset on a smartphone and see if the sound quality has improved.


If these steps did not alleviate the issues you were experiencing, please go to the link below and submit a case. Let your agent know all the steps you tried and the outcome of your troubleshooting. It will help speed the resolution of your case!


Support Channel:

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