I cannot be heard on my A38 on my PC or Phone

I understand you are experiencing issues with your A38. Here are a few steps you can take to attempt to remedy the issues. Before troubleshooting please ensure you have setup the audio system correctly by using our setup guides.


  • Hard reset the A38 by pressing and holding the multi-function button then pressing and holding the up volume button. Do this until the device shuts off.
  • Re-pair the A38 to the device
  • Ensure the mute on the bottom of the left ear is off(no orange is showing means the mute is off)


If these steps did not alleviate the issues you were experiencing, or have narrowed down the issue, please go to the link below and submit a case. Let your agent know all the steps you tried and the outcome of your troubleshooting. It will help speed the resolution of your case!


Support Channel:

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