I cannot hear other players in chat with my A40 headset. (PC Edition)

I understand you are experiencing issues with your A40. Here are a few steps you can take to attempt to remedy the issues. Before troubleshooting please ensure you have setup the audio system correctly by using our setup guides.


  • Ensure your headset is securely plugged into the PC
  • Check to see if the voice application you are using is set to use the headset.
  • Make sure volume on the media cable is turned up.


If these steps did not alleviate the issues you were experiencing, please go to the link below and submit a case. Let your agent know all the steps you tried and the outcome of your troubleshooting. It will help speed the resolution of your case!


Support Channel:

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Powered by Zendesk