I understand you are experiencing issues with your A40. Here are a few steps you can take to attempt to remedy the issues. Before troubleshooting please ensure you have setup the audio system correctly by using our setup guides. http://www.astrogaming.com/manuals/manuals.html
- Ensure your headset is securely plugged into the PC
- Check to see if the voice application you are using is set to use the headset.
- Make sure volume on the media cable is turned up.
If these steps did not alleviate the issues you were experiencing, please go to the link below and submit a case. Let your agent know all the steps you tried and the outcome of your troubleshooting. It will help speed the resolution of your case!
Support Channel: astro.gg/AGHELP