I understand you are experiencing issues with your A40. Here are a few steps you can take to attempt to remedy the issues.
- Hard reset your Xbox One by holding down the power button until it completely powers off. You should be able to hear it click off or shut down fully.
- Try using the provided inline cable and the headset on a smartphone and see if you can hear others.
- Make sure your controller has an unblocked line of sight with the console. Even a glass window can cause interference.
If these steps did not alleviate the issues you were experiencing, please go to the link below and submit a case. Let your agent know all the steps you tried and the outcome of your troubleshooting. It will help speed the resolution of your case!
Support Channel: astro.gg/AGHELP