I understand you are experiencing issues with your A40. Here are a few steps you can take to attempt to remedy the issues. Before troubleshooting please ensure you have setup the audio system correctly by using our setup guides. http://www.astrogaming.com/manuals/manuals.html
- Test out the headset by itself on an alternate device. You can either test it out on a different PC using the included PC splitter that splits the single jack on the headset to microphone in and speaker out jacks or you can hook up the headset directly to any smartphone.
- Turn the headset cable a quarter turn and see if the sound becomes intermittent, or if sound returns back to the headset.
If these steps did not alleviate the issues you were experiencing, or if you have narrowed the issue down, please go to the link below and submit a case. Let your agent know all the steps you tried and the outcome of your troubleshooting. It will help speed the resolution of your case!
Support Channel: astro.gg/AGHELP