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A10 Standalone (No MixAmp) game audio issues (PC)

I understand you are experiencing issues with your A10 Standalone. Here are a few steps you can take to attempt to remedy the issues. Before troubleshooting please ensure you have setup the audio system correctly following the setup video here - https://www.youtube.com/watch?v=fPe33hy5j5k

 

Make sure the inline cable is fully seated in the headset and on your computers 3.5mm jack.

 

Test out the headset by itself on an alternate device. You can test it out on any smartphone.

 

If these steps did not alleviate the issues you were experiencing, or if you have narrowed the issue down, please go to the link below and submit a case. Let your agent know all the steps you tried and the outcome of your troubleshooting. It will help speed the resolution of your case!

Support Channel: https://www.astrogaming.com/contact/

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