I understand you are experiencing issues with your A10 Standalone. Here are a few steps you can take to attempt to remedy the issues. Before troubleshooting please ensure you have setup the audio system correctly following the setup video here - https://www.youtube.com/watch?v=fPe33hy5j5k
Ensure your headset is securely plugged into the PC
Check to see if the voice application you are using is set to use the headset.
Make sure volume on the Inline cable is turned up.
If these steps did not alleviate the issues you were experiencing, please go to the link below and submit a case. Let your agent know all the steps you tried and the outcome of your troubleshooting. It will help speed the resolution of your case!
Support Channel: https://www.astrogaming.com/contact/