I understand you are experiencing issues with your A50. Here are a few steps you can take to attempt to remedy the issues. Before troubleshooting please ensure you have setup the audio system correctly by using our setup guides. http://www.astrogaming.com/manuals/manuals.html
Please open a support ticket at https://www.astrogaming.com/contact/. Please submit a photo along with an explanation as to what caused the damage.
Make sure to fill out the entire support case with your full name, serial number, and your complete current physical address.