Please open a support ticket at https://www.astrogaming.com/contact/. Please submit a photo along with an explanation as to what caused the damage.
Make sure to fill out the entire support case with your full name, serial number, and your complete current physical address.
If these steps did not alleviate the issues you were experiencing, please go to the link below and submit a case. Let your agent know all the steps you tried and the outcome of your troubleshooting. It will help speed the resolution of your case!
Support Channel: https://www.astrogaming.com/contact/